ERP & Automation for IT Service Providers
IT service providers sell time, expertise and subscriptions — three revenue types that classic inventory-focused ERP handles poorly. We set up Business Central so project time, service contracts and recurring billing come together without spreadsheet detours.
ERP & Automation for IT Service Providers at a glance
The core is project and time tracking: if hours are only collected at month end, margin is lost to unbilled work. Business Central covers projects, tasks and time tracking as standard, so recorded hours flow directly into invoicing and project post-calculation. This makes it visible per project where effort and quote diverge — not only in hindsight.
Recurring revenue from maintenance and service contracts needs its own logic. We set up periodic billing so renewals, price adjustments and pro-rata charges run automatically rather than being tracked by hand. In addition, ticket systems and CRM solutions such as HubSpot, Pipedrive or Salesforce can be connected so quote, order and time capture work from the same data.
Because IT service providers usually know their own processes well, the need here is often less consulting and more clean implementation. That is exactly what our way of working is built for: documented interfaces, traceable architecture and no vendor lock-in.
Relevant services
Microsoft Dynamics 365 Business Central
Implementation, customisation and support of the ERP backbone for your business.
Project Management
Experienced project managers who don't need to learn what a requirements spec is.
Custom Interfaces & APIs
We connect systems that were never meant to talk to each other.
Business Intelligence & Reporting
Power BI dashboards that management actually uses, because they answer the right questions.
ERP & Automation for IT Service Providers: frequently asked questions
Is Business Central suitable for project-based service providers?
Yes. Project management with tasks, time tracking, project budgets and invoicing is part of the functional scope. For service-oriented companies, inventory and manufacturing logic matters less, while a clean project and billing structure matters much more.
Can we connect our ticket system?
Usually yes — via the REST or OData interfaces of Business Central. The goal is typically to move billable time from the ticket system into invoicing without anyone entering it twice.
Let's talk about your project.
Free initial consultation, 30–45 minutes, remote. An honest assessment — even if the answer is that you don't actually need it.