Resolve a specific issue
Tell us which process is affected and how urgently you need help.
Discuss the issue → Microsoft & Business Central
Business Central & NAV: support and partner change
Discuss a specific issue or plan an orderly handover of your system. In the initial call, we review your installation and agree on the next step.
- Review the system Installation and outstanding issues
Prepare the handover
- Documents and access Coordinate the transfer
- Agree support Scope and response times
What do you need help with?
Hand over support
Clarify which documents, access and responsibilities matter for the handover.
Discuss the handover →Business Central support at a glance
Most support requests in day-to-day ERP work are not emergencies but friction: a report doesn't show what it should. A permission is missing. A document can't be posted and nobody knows why. If such points are left unresolved, workarounds appear, and workarounds are the beginning of every shadow IT. That is why it pays to have a contact who knows your system and doesn't start from scratch with every ticket.
Our support covers user support for key users and business units, analysis and resolution of errors, smaller adjustments and reports during live operation, and maintenance of permissions and master data structures. On request we also monitor your interfaces, so a silent failure in the nightly data sync isn't first noticed in accounting.
Release waves are a focus of their own: Microsoft updates Business Central Online twice a year, in April and October. We check in advance which changes affect you, test your extensions against the preview version and schedule adjustments before the update goes live. That turns a potential incident into a planned appointment.
Business Central support: what we deliver
A named contact who knows your installation
User support for key users and business units
Error analysis and resolution during live operation
Small adjustments, reports and permissions
Preparation and testing of release waves (April/October)
Optional monitoring of interfaces and jobs
Use cases
Business Central support in practice
// 01
Support after go-live
Guidance through the stabilisation phase, when daily business raises the questions nobody had during testing.
// 02
Changing partner
Taking over an existing installation from another provider, including documentation of the state we find it in.
// 03
Release wave without surprises
Testing extensions against the preview version so the semi-annual update doesn't cause downtime.
How we proceed
Business Central support: step by step
Take stock of the installation, the extensions and any open issues
Agree contacts, response times and the escalation path
Ongoing support, small adjustments and permission upkeep
Prepare the April and October release waves and test them beforehand
Business Central on-premises
Business Central version 27: support ends on 6 April 2027.
On-premises the Modern Policy applies: each major version is supported for a limited time only. Anyone who does not update regularly falls out of support.
- Support endedBusiness Central version 2613 October 2026
- Next end of supportBusiness Central version 276 April 2027
- Support endsBusiness Central version 2813 October 2027
- Support endsBusiness Central version 296 April 2028
Why Central Solution
What you can expect from us.
We discuss your installation and open issues. For a partner change, we clarify documentation, access and the next steps for an orderly handover. Response times and ongoing support are agreed separately.
-
An honest assessment
Even if the answer is that you don't actually need it.
-
Free initial call
30 to 45 minutes, remote, no obligation.
-
Fixed contacts
Experienced senior consultants and developers look after you reliably from day one through the whole project.
-
Microsoft partner, nationwide remote
We work as a Microsoft partner with Business Central and Dynamics NAV, based near Kiel.
FAQ
Business Central support: frequently asked questions
Still have open questions? We're happy to clarify them in an initial call.
- Yes, that happens regularly. We start with an inventory: version in use, extensions, interfaces, open issues. You receive documentation of the state we find — also as a basis should you later want to take over internally.
- Yes. Response times and availability are agreed in writing and matched to how critical your processes are. A production standstill is handled differently from a report adjustment.
- Both are possible. A contract with a fixed quota pays off as soon as there is regular demand. It secures response times and makes costs predictable. Occasional support is billed on a time-and-materials basis.
Do you also take over systems you didn't implement?
Are there fixed response times?
Do we need a maintenance contract or is time-and-materials possible?
Related
More services: Microsoft & Business Central
Microsoft Dynamics 365 Business Central
Implementation, customisation and support of the ERP backbone for your business.
NAV → Business Central: Fixed-Price Upgrade
Structured migration from Navision to Business Central, with a binding fixed-price quote after analysis.
Microsoft Licences
We advise on licensing and procure what you actually need. Without over-licensing.
Related glossary terms
Let's talk about your project.
Free initial consultation, 30–45 minutes, remote. An honest assessment — even if the answer is that you don't actually need it.
Request a support consultation →